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Community Managers

Summer Down Time

Summer Down Time

by / on July 24, 2014 at 4:02 pm / in Community Managers, Storytelling

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Year-End Checklist 7

Year-End Checklist

by / on December 23, 2013 at 11:21 am / in Community Managers, Fundraising

Year-end is knocking on your door. Here are 10 things you need to do as 2013 closes. 1. Prepare – Get ready. Year-end giving can be as much as 40% […]

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Part 2: How to Run a Charity on 7 Hours a Week

Part 2: How to Run a Charity on 7 Hours a Week

by / on November 27, 2013 at 4:12 pm / in Client Highlights, Community Managers, Social Media

Kris Hull and his wife Tamara are the directors of ABBA Canada, a small charity that sends grants to help out adopting parents. They also happen to be the only […]

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How to Run an Effective Charity on Only 7 Hours a Week 1

How to Run an Effective Charity on Only 7 Hours a Week

by / on November 26, 2013 at 1:33 pm / in Client Highlights, Community Managers, Social Media

Kris Hull and his wife Tamara are the directors of ABBA Canada, a small charity that sends grants to help out adopting parents. They also happen to be the only […]

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The Perfect “Get Involved” Video

The Perfect “Get Involved” Video

by / on November 25, 2013 at 9:33 am / in Client Highlights, Community Managers, Video

I love this video. It’s unpretentious, it’s silly, and it perfectly communicates what the TWU Impact site is all about. Riffing off of the “Get Involved” video we created for […]

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Make Better Choices: A Review of ‘Decisive’

Make Better Choices: A Review of ‘Decisive’

by / on November 12, 2013 at 10:44 am / in Community Managers, Resources

Last year I read and reviewed Chip and Dan Heath’s Made to Stick, a book I thoroughly enjoyed and highly recommend. I recently picked up their latest book, Decisive, which […]

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Trick or Treat: Customer Service Edition

Trick or Treat: Customer Service Edition

by / on October 30, 2013 at 12:05 pm / in Community Managers

In light of Brady’s post on why all charities are in the customer service business, I thought I’d share a few things I’ve learned about customer service over the years. […]

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Customer Service and Nonprofits 3

Customer Service and Nonprofits

by / on October 28, 2013 at 2:14 pm / in Community Managers, Fundraising

If you work for a nonprofit do you think of yourself as in the customer service business? And if you are in fundraising, marketing and communications do you think that […]

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The Donor Bill of Rights

The Donor Bill of Rights

by / on June 5, 2013 at 8:17 am / in Community Managers, Fundraising

I recently came across something called the Donor Bill of Rights. It was put together by a number of fundraising and philanthropy organizations. It’s good, but a little dry. It […]

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5 Assumptions Every Community Manager Should Make

5 Assumptions Every Community Manager Should Make

by / on April 11, 2012 at 6:58 pm / in Community Managers, Storytelling

We make assumptions about the word around us every day, some of them are right, some of them are wrong. But a lot of them are necessary. As a community […]

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