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Community Managers

Summer Down Time

Summer Down Time

by / on July 24, 2014 at 4:02 pm / in Community Managers, Storytelling

verbe rencontre passe compose pub de rencontre sur paris rencontres internationales des voitures écologiques sites de rencontres pour musulmans prostituées domicile aquitaine quand le serpent fourbe rencontre la lionne sage […]

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Year-End Checklist 7

Year-End Checklist

by / on December 23, 2013 at 11:21 am / in Community Managers, Fundraising

Year-end is knocking on your door. Here are 10 things you need to do as 2013 closes. 1. Prepare – Get ready. Year-end giving can be as much as 40% […]

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Part 2: How to Run a Charity on 7 Hours a Week

Part 2: How to Run a Charity on 7 Hours a Week

by / on November 27, 2013 at 4:12 pm / in Client Highlights, Community Managers, Social Media

Kris Hull and his wife Tamara are the directors of ABBA Canada, a small charity that sends grants to help out adopting parents. They also happen to be the only […]

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How to Run an Effective Charity on Only 7 Hours a Week 1

How to Run an Effective Charity on Only 7 Hours a Week

by / on November 26, 2013 at 1:33 pm / in Client Highlights, Community Managers, Social Media

Kris Hull and his wife Tamara are the directors of ABBA Canada, a small charity that sends grants to help out adopting parents. They also happen to be the only […]

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The Perfect “Get Involved” Video

The Perfect “Get Involved” Video

by / on November 25, 2013 at 9:33 am / in Client Highlights, Community Managers, Video

I love this video. It’s unpretentious, it’s silly, and it perfectly communicates what the TWU Impact site is all about. Riffing off of the “Get Involved” video we created for […]

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Make Better Choices: A Review of ‘Decisive’

Make Better Choices: A Review of ‘Decisive’

by / on November 12, 2013 at 10:44 am / in Community Managers, Resources

Last year I read and reviewed Chip and Dan Heath’s Made to Stick, a book I thoroughly enjoyed and highly recommend. I recently picked up their latest book, Decisive, which […]

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Trick or Treat: Customer Service Edition

Trick or Treat: Customer Service Edition

by / on October 30, 2013 at 12:05 pm / in Community Managers

In light of Brady’s post on why all charities are in the customer service business, I thought I’d share a few things I’ve learned about customer service over the years. […]

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Customer Service and Nonprofits 3

Customer Service and Nonprofits

by / on October 28, 2013 at 2:14 pm / in Community Managers, Fundraising

If you work for a nonprofit do you think of yourself as in the customer service business? And if you are in fundraising, marketing and communications do you think that […]

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The Donor Bill of Rights

The Donor Bill of Rights

by / on June 5, 2013 at 8:17 am / in Community Managers, Fundraising

I recently came across something called the Donor Bill of Rights. It was put together by a number of fundraising and philanthropy organizations. It’s good, but a little dry. It […]

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5 Assumptions Every Community Manager Should Make

5 Assumptions Every Community Manager Should Make

by / on April 11, 2012 at 6:58 pm / in Community Managers, Storytelling

We make assumptions about the word around us every day, some of them are right, some of them are wrong. But a lot of them are necessary. As a community […]

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